Frequently asked questions
dobcanna Overview
dobcanna is renowned for its top-notch cannabis vape hardware, distinguished by innovation and design. Our signature offering includes a comprehensive business solution with 1-to-1 cannabis consultant guidance and effective marketing strategies to ensure your business prospers.
We welcome your interest in partnering with us. You can easily reach out through our website or email us at [email protected] for more details.
Yes, dobcanna provides ODM/OEM services, working closely with clients to develop tailored solutions. Reach out to us to discuss your project and learn more about our capabilities.
If you’re interested in becoming a distributor, contact us through our website or email [email protected]. We’ll provide details on the requirements and guide you through the application process.
We offer professional marketing solutions and material support free of charge. Visit our Marketing Support page for more information.
Marketing and Business Supportconsulting?
Yes, dobcanna provides free Marketing Support and Strategy Consulting services, including 1-to-1 cannabis consultant guidance, as part of the price of our products. This ensures you receive a comprehensive solution with every purchase.
To create your own customized cannabis vape hardware with Dobcanna, visit our ODM page for details. For further inquiries or assistance, contact us via our website or email at [email protected]
Customer Service and Support
If you bought a vaping device from our distributor, please contact the place of purchase directly. If you’re working with dobcanna, reach out to your sales development representative for swift resolution.
Business customers should contact their sales representative, while consumers should reach out to the retail store where they made the purchase. Alternatively, you can email us at [email protected], and our service team will respond within 24 hours.
To purchase dobcanna cannabis hardware, simply fill out the required information on our product or contact page. You can also email us at [email protected], and our friendly service team will get back to you within 24 hours.
Yes, we partner with all recreational and medical-legal regions and are ready to assist with international orders. Contact our sales team for more information.
We sell hardware to cannabis businesses and brands, with the dobcanna battery available directly on our website. We do not provide actual cannabis extracts or dried flower.
Yes, packaging solutions are available on our document download page. Contact us for assistance in choosing the right solution.
Yes, we provide SOP manuals for filling, capping, operations, transportation, and storage. Contact us for specific product SOPs.
No, we offer white-label vape hardware for private licensed producers, retailers, and brands to fill with their own cannabis oil.
Yes, we collaborate with top providers to offer automated filling and capping options. Contact us for assistance.
Yes, shipping instructions are available on our document download page.
International orders are shipped via UPS and DHL, with delivery expected within 7-10 business days.
Our products are shipped directly from our manufacturer in Shenzhen, China.
Product Suitability and Compatibility
Our products accommodate various oil viscosities, and we customize vape hardware for unique oil formulations. Contact our sales team for assistance in finding the right product for your brand.
Yes, our devices are compatible with all market concentrates. Given viscosity variations, order samples from our sales team to test and optimize performance.
Our pods are exclusive to dobcanna batteries, but our 510 cartridges offer universal compatibility with standard 510-threaded connections.
Contact your sales representative for pricing information and sample requests, tailored to your unique business needs.
A burnt taste can occur with less than 5% oil remaining or due to rapid, aggressive usage. Ensure enough oil resaturates the heating core.
Pod systems are rechargeable, closed-loop devices for specific batteries, while cartridges are open-loop, compatible with universal 510-threaded batteries.
Self-check for leakage causes.
Review filling instructions.
Contact the place of purchase or [email protected] for direct assistance.
For button-activated products, press and hold while inhaling. For breath-activated, turn upside down and blow into the air inlet. Contact us if these steps fail.
Yes, specific vaporizers are designed for different cannabis products, such as dried flower or oil concentrates.
Product specifications are available on individual product pages. Distributors can contact our sales team for additional information.
Our Strategy Consulting includes Business Consulting, Infor Bank, and Industry Reports—all free of charge. Visit our page to learn more.
Safety and Quality Assurance
dobcanna devices prioritize safety, using high-quality materials and strict quality control measures to meet the highest safety standards and comply with regulations.
Yes, all products are warranted. Check our policy or contact our sales team for details.
We ensure products are heavy metal free through cGMP batch testing, rigorous quality control, and third-party lab collaborations.
We source materials through partnerships with reputable suppliers who meet our strict quality requirements.